Delete your Stall account

Last updated 1 October 2026

This page explains how to delete your account with Stall, the student marketplace app, and what happens to your data.

How to delete it

1. Open Stall (the app or the website) and sign in.
2. Tap Account, then Delete my account.
3. Enter your password and tap Delete my account.

If you can't sign in, contact us through from the phone number on your account and we'll delete it for you within 30 days.

What is deleted

• Your name, phone number, email, matric number, school details and password
• Your listings, store, store items and all their photos
• Your payout bank details and delivery settings
• Any verification documents (student ID, admission letter, shop photo)
• Your sign-in sessions on every device

What is kept, and for how long

• Order and payment records (item, amount, date, payment reference) are kept for up to 6 years for accounting, tax and fraud checks, with your name, phone and delivery address removed.
• Reviews you wrote stay on the seller's profile, shown as "Deleted user".
• Chat messages stay visible to the other person in the chat, shown as "Deleted user".

Orders still in progress (paid but not yet delivered, or with a reported problem) must be finished or cancelled before you can delete your account, so nobody loses money.